If you are logged into the Moneris Go portal and are already within (accessing) a store,¹ follow the steps below to use the Moneris Go portal feedback form to send us your feedback and/or request assistance.

Note: You can also find solutions to issues related to activation emails, user accounts, and password resets. For these solutions and more, please review Moneris Go portal - Troubleshooting issues.

1. From any page in your store, click on your user account tile, which displays in the top right corner of the Moneris Go portal page header (shown below).

2. When the user account menu displays (shown below), click on Feedback.

3. When the "Feedback" window displays (shown below), fill in the information fields to complete the form:

a. Click on the "What product would you like help with?" drop-down, and select the desired product (Moneris Go Portal or Moneris Go Terminal).

b. Click on the "How would you like us to reach you?" drop-down, and select the desired contact method (Phone, Email, or No Response Required).

c. Click on the "What section would you like to comment on?" drop-down, and select the comment descriptor (General comment/inquiry, Technical issues, or Enhancement suggestions).

d. In the Comment field, enter additional supporting information.

e. If you selected "Phone" as the contact method (step 3b), enter your contact phone number in the Phone field.

4. Click on the Submit button to send us the completed form.

____________________

¹For instructions on how to log in and access a store, see Moneris Go portal - Logging into the Moneris Go Portal.

Moneris Go Portal - Troubleshooting

Procedure

Product

Moneris Go portal - Troubleshooting and support

Moneris Go portal - Troubleshooting issues

Moneris Go Portal - Sending feedback/requesting assistance while logged in

Moneris Go portal - Sending feedback/requesting assistance while logged in

Related articles