If the terminal does not display an error message but is not functioning correctly, review this list of problems to find suggested solutions.

Issue	Solution
Blank receipts and reports The terminal appears to be printing receipts and reports but the paper is blank.	The paper roll is installed backward and needs to be re-installed. Refer to Install the paper roll for guidance.
Terminal does not allow you to manually enter card numbers.	On the Purchase screen, make sure you select Manual entry as the method of card entry. For step by step instructions, refer to Purchase – Card not present (CNP). Implement these settings to allow manual entry: Enable “Manual entry” in your user role; Make sure "Manual entry transactions" are enabled in the Transaction settings.
Touch screen not responding to input.	Tap on the icon with your fingertip using a light touch. If the terminal still does not respond, power off the terminal then power it on again (by disconnecting and reconnecting the power cable).

Moneris Go - Troubleshooting

Procedure