If there was a communication interruption during any processed transaction, your host totals may not match your terminal totals, and your End of Day batch may be out of balance. If your terminal is showing out of balance, follow these steps to verify the totals.

1. View the following reports:

Note: You can also view (and download) these reports online starting at 7 am the next day by logging into the Merchant Direct web portal and selecting Daily Transaction Report Menu, then Batch Summary.

2. Call Moneris Customer Care toll-free at 1-866-319-7450 to obtain assistance with reconciling your out-of-balance batch.

Note: You can also proceed with closing your batch (go to step 8) and contact Moneris the next business day for help with reconciliation.

When listening to the options on the telephone menu, select “Financial Inquiry”. We will ask you for the information gathered in step 6b. You can read it from the Transaction Details report screen or from the printed report.
After speaking to Moneris, if the terminal still displays the Transaction Details report, tap OK to return to the Close Batch menu.

3. After reports have been viewed, and/or printed, tap Close Batch.

4. On the Batch Close menu, tap OK to proceed with closing the batch. The terminal processes your request then displays Batch Closed.

5. Tap Batch Closed or press the green key to acknowledge that the batch has been closed. The terminal returns to the End of Day menu.

Note: For each missing transaction, locate the date, time, dollar amount, and the last 4 digits of the card number. Print the report if this is more convenient for you.

6. If requested, the terminal prints the transaction details and totals, and returns to the Transactions Details screen.

Desk/5000 - End-of-Day

Procedure

Product

Overview

Desk/5000 - System close

Desk/5000 - System close

Desk/5000 - Merchant close - single terminal

Desk/5000 - Merchant close - single terminal

Desk/5000 - Close batch: Terminal out of balance

Desk/5000 - Merchant close - multi-terminal

Desk/5000 - Merchant close - multi-terminal

Desk/5000 - Verify totals

Desk/5000 - Closing the batch on multiple terminals

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