1. If the Go Restaurant app is unable to print an item (for example, a receipt or an order ticket) to a printer, it will display an error message.

Note: The app will display only one error message for each printer it is configured to work with, even if you have sent multiple items to the printer. You must resolve the error before any other print jobs can be successfully printed to that printer.

2. Tap Expand to view the printer error. The panel expands to display all errors.

3. Follow the directions in the error message. For example, make sure the printer is powered on, connected to your network, and able to print. Refer to detailed steps in Set up the kitchen printer or Set up the receipt printer.

4. Choose one or more of the following actions.

Tap Collapse to collapse the error panel.
Tap Reprint all to re-send all unprinted items to the printer.
Tap Clear all to delete all errors from the panel. You can clear the errors even if the printer is not working, for example, you have given the orders to the kitchen staff verbally to allow them to proceed without printed order ticket(s).
Tap x at the top right corner to close the error panel and continue working with the Go Restaurant app. When you place the next order, the error panel will appear again if the error is not yet resolved.

Moneris Go Restaurant - Troubleshooting

Procedure

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