As the Moneris Kiosk is an all-in-on payment solution, all transactions are initiated on the kiosk screen; the P400 PIN pad is used ONLY to process payments.

Note: Refunds cannot be completed using the P400 PIN Pad. This can only be done through the counter POS system. For further assistance, contact UEAT.

PINpad Issue	Solution
Black/blank screen	Ensure the PIN pad is securely plugged into to the kiosk. Note: Contact UEAT for assistance if the kiosk needs to be moved to verify this.
Cancelled transaction	If the customer cancelled the transaction on the PIN pad, the transaction will need to be re-initialized, via the kiosk app.
Connectivity issues	Ensure the kiosk is securely plugged into the electrical outlet. Ensure there is internet connectivity between the router and the kiosk.
Cannot swipe a chip card using magnetic stripe reader	Ask the customer to complete the transaction using an alternate method: Card tap Chip insert
Card removed	Advise the customer to contact their card issuer. OR to continue the purchase, ask the customer for another form of payment.
Last PIN Retry or Last PIN Try	The second attempt to enter a PIN for this transaction was incorrect. The customer can try one more time.
No card detected	The transaction timed out at the "Tap, insert or swipe" screen since no card was entered Note: Make sure the customer is ready to enter their card, then re-try the transaction.
Printer out of paper	The printer is out of paper. Open the kiosk printer compartment and replace empty paper roll. Note: Follow steps here to replace thermal printer roll.
PIN tries exceeded	The customer keyed in an incorrect PIN too many times in a row. The transaction is declined. Request another form of payment.
Please enter PIN again	The customer entered an incorrect PIN. Ask them to try again.
Tap failed	Ask the customer to try tapping again. If tapping fails again, ask the customer to insert their card into the chip card reader. If the card does not have a chip, ask the customer to swipe the card.

Moneris Kiosk - Troubleshooting

Procedure

Moneris Kiosk - P400 PINpad

Moneris Kiosk - P400 PINpad

Monerisk Kiosk - The Kiosk

Moneris Kiosk - The Kiosk

Moneris Kiosk - Merchant Support

Moneris Kiosk - Merchant Support

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