Moneris Total Commerce - Troubleshooting Hardware Issues

This article will provide troubleshooting steps to troubleshoot and resolve issues with the Moneris Total Commerce hardware.

Procedure

Overview

In the event that you encounter some challenges with the hardware setup, refer to the sections below and follow the troubleshooting steps to resolve your issue.

There are three sets of troubleshooting steps contained in this article:

FAQ 1

Problem - The HP POS tablet is not connecting to Wi-Fi, or is disconnecting from Wi-Fi, or it connects to a Hotspot but does not connect to Wi-Fi.

Problem - The Wi-Fi network is using password encryption, which prevents the tablet from connecting.

Problem - The router only supports IPv6, but the tablet requires IPv4.

FAQ 2

Problem - The Elo POS tablet is not connecting to Wi-Fi, or is disconnecting from Wi-Fi, or it connects to a Hotspot but does not connect to Wi-Fi.

Problem - The Wi-Fi network is using password encryption, which prevents the tablet from connecting.

Problem: The Epson receipt printer can't connect via Bluetooth.

Problem: The Epson receipt printer failed its connection attempt to Wi-Fi. The "Check Network Connection" shows FAIL.

Problem: The Epson receipt printer did not print the SimpleAP Start receipt.

Problem: The Epson receipt printer needs to be reset.

Problem: "There was a technical issue" error message appears.

FAQ 3

Problem - The cellular signal in your area is unstable or unreliable.

Problem: The transaction receipts are coming out blank.

Problem: The Go Integrated app was not installed on my terminal.

Issue: The Go application is prompting for additional setup information.