Moneris Total Commerce - Troubleshooting

This article will provide troubleshooting steps to troubleshoot and resolve issues with the Moneris Total Commerce hardware.

Procedure

Overview

In the event that you encounter some challenges with the hardware setup, refer to the sections below and follow the troubleshooting steps to resolve your issue.

Troubleshooting

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Moneris Total Commerce - Troubleshooting

Procedure

Overview

Troubleshooting

Problem - The cellular signal in your area is unstable or unreliable.

Problem - The Wix POS tablet is not connecting to Wi-Fi, or is disconnecting from Wi-Fi, or it connects to a Hotspot but does not connect to Wi-Fi.

Problem - The Wi-Fi network is using password encryption, which prevents the tablet from connecting.

Problem - The router only supports IPv6, but the tablet requires IPv4.

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