Moneris Total Commerce - Troubleshooting Hardware Issues

This article will provide troubleshooting steps to troubleshoot and resolve issues with the Moneris Total Commerce hardware.

Procedure

Overview

In the event that you encounter some challenges with the hardware setup, refer to the sections below and follow the troubleshooting steps to resolve your issue.

There are three sets of troubleshooting steps contained in this article:

Troubleshoot HP hardware issues
Troubleshoot Elo hardware issues
Troubleshoot terminal hardware issues

Moneris Total Commerce - Troubleshooting HP Hardware Issues

Moneris Total Commerce - Troubleshooting Elo Hardware

Moneris Total Commerce - Troubleshooting Terminal Hardware Issues

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Moneris Total Commerce - Troubleshooting Hardware Issues

Procedure

Overview

Moneris Total Commerce - Troubleshooting HP Hardware Issues

Problem - The HP POS tablet is not connecting to Wi-Fi, or is disconnecting from Wi-Fi, or it connects to a Hotspot but does not connect to Wi-Fi.

Problem - The Wi-Fi network is using password encryption, which prevents the tablet from connecting.

Problem - The router only supports IPv6, but the tablet requires IPv4.

Moneris Total Commerce - Troubleshooting Elo Hardware

Problem - The Elo POS tablet is not connecting to Wi-Fi, or is disconnecting from Wi-Fi, or it connects to a Hotspot but does not connect to Wi-Fi.

Problem - The Wi-Fi network is using password encryption, which prevents the tablet from connecting.

Problem - The router only supports IPv6, but the tablet requires IPv4.

Problem: The Epson receipt printer failed its connection attempt to Wi-Fi. The "Check Network Connection" shows FAIL.

Problem: The Epson receipt printer can't connect via Wi-Fi.

Moneris Total Commerce - Troubleshooting Terminal Hardware Issues

Problem - The cellular signal in your area is unstable or unreliable.

Problem: The transaction receipts are coming out blank.

Problem: The Go Integrated app was not installed on my terminal.

Issue: The Go application is prompting for additional setup information.

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